Frequently Asked Questions
Quick answers about ordering, delivery, returns, payments and products.
Choose a product, select the available options, add it to your basket and continue through checkout. Review your delivery details before confirming the order.
Delivery times depend on the destination and the delivery service selected. Your order confirmation and dispatch update will contain the latest delivery information.
When your order is dispatched, tracking information will be provided where tracking is available. You can use it to follow the shipment with the courier.
Available payment methods are shown securely during checkout. Only the methods currently enabled for your order and delivery location will be displayed.
Eligible items can be returned in accordance with our Returns & Refunds policy. Please contact us before returning an item so we can provide the correct instructions.
Please contact us as soon as possible with your order details and clear photographs of the item and packaging. Our support team will review the case and advise the next step.
Warranty information can vary by product. Please check the product description and your order documentation for the warranty terms that apply to your purchase.
Contact us as quickly as possible. If the order has not yet been processed or dispatched, we will check whether a change or cancellation is still possible.
Use our Contact Us page to send an enquiry. Please include your order number when contacting us about an existing order.